Dear Andrew,

Two of the four questions guiding IBM's chief Samuel J. Palmisano leadership template are "Why would someone spend their money with you -- so what is unique about you?" and "Why would somebody work for you?" Your team, from our first contact at the Farmers Market to turning on the system has been professional, knowledgeable and courteous.

It was reassuring to see the interaction of the installation team together. Everyone knew what needed to be done, how to do it and made it happen in a very well orchestrated process. It was evident that these people were not only professional in their work but also very loyal employees.

If you applied Mr. Palmisano's leadership template to your company, I believe you would rate very highly. We will absolutely recommend your company based on our positive experience.

Thank you,
L. Klukas